The cyber crime team, in coordination with Sector 63 police, dismantled a fake call centre allegedly involved in defrauding people across the country under the guise of insurance policy renewals. Thirteen individuals, including the alleged mastermind, Chhatrapal Sharma, were arrested from a call centre operating in Noida’s Sector 63.
Police officials said the fraudulent operation had been running for nearly five years. During the raid, authorities seized laptops, mobile phones, SIM cards, diaries, call scripts, and insurance-related documents used to execute the scam.
Deputy Commissioner of Police (Cyber Crime) Shavya Goyal stated that the crackdown followed a complaint from a woman in Maharashtra who claimed she was cheated while attempting to renew her insurance policy. Acting on the complaint, cyber police traced the origin of the calls and gathered technical evidence before conducting a coordinated raid on a call centre operating under the name “Grow Up.”
“Initial checks showed the call centre appeared legitimate, with tie-ups with two reputed insurance companies and valid documentation. However, further investigation uncovered a parallel fake call centre operating within the same premises,” Goyal said.
The accused allegedly contacted policyholders from insurance companies with whom they had no official association. They used fake SIM cards and mule bank accounts to siphon off money from victims. Police estimate that more than 300 people nationwide were cheated through fraudulent offers related to policy renewals, bonuses, surrender values, maturity amounts, and additional benefits on old insurance policies.
Investigators are also probing how the gang accessed confidential customer data from various insurance companies. During interrogation, the accused admitted to using fake names and addresses while posing as insurance representatives. Victims were lured with promises of reviving lapsed policies, issuing bonuses, or providing new policies, and were persuaded to transfer money into accounts controlled by the gang. The illicit proceeds were later distributed among the members.
The arrested individuals include Chhatrapal Sharma from Hapur; Satyam Singh and Raj Salauddin from Bihar; Sameer Ahmed, Ishwar Karmali, Mohammad Asif, and Suhail from Delhi; Suhail Khan from Bulandshahr; Vivek Kumar from Ghaziabad; Sumit from Noida; Rajeev Kumar from Kasganj; Mithilesh from Bahraich; and Hariom from Kushinagar. Police noted that Sharma holds an MBA degree, while several others are graduates, pointing to a well-organised and educated fraud network.
Authorities have frozen 12 bank accounts linked to the scam and seized two laptops, 31 mobile phones, and two diaries containing detailed transaction records. Further investigation is underway.
