At least 13 people were arrested on Tuesday for their alleged role in an insurance fraud racket operated through a fake call centre in Noida’s Sector-63, the Noida Police said.
The accused have been identified as Chhatrapal Sharma (32), the alleged mastermind, along with Satyam (30), Sameer (33), Raj Saluddin (30), Ishwar Karmali (31), Suhail (34), Vivek Kumar (36), Sumit Kumar (28), Mohd Asif (30), Rajiv Kumar (33), Suhail (30), Mithilesh (29), and Hariom (36).
According to police, the group was part of a large-scale operation involving over 100 individuals running an illegal call centre that duped unsuspecting victims in the name of insurance policies. The scam came to light after a woman from Maharashtra filed a complaint, stating that she was cheated through online transactions.
Explaining the modus operandi, Shavya Goyal, ADCP (Cyber Crime Branch), said the accused were running two parallel operations. One was a legitimate call centre with valid licences for two insurance companies, handling policy renewals, bonuses, and customer queries. The second involved unauthorised calls made in the name of other insurance firms, luring victims with promises of higher returns and renewal benefits.
Once victims transferred money, the fraudsters would cease communication, especially when the complainants were located in distant states, police said.
To evade detection, the accused routed the money through multiple mule bank accounts and used fake SIM cards to conceal the financial trail before distributing the proceeds among themselves.
“They had separate teams—one handling genuine IVR-based calls and another dedicated solely to fraudulent ‘false calling’,” the ADCP added.
During the raid, police seized two laptops, one modem, a telecaller device, 31 mobile phones, and 721 datasheets containing victim details.
A case has been registered under various sections of the Bharatiya Nyaya Sanhita (BNS) for cheating, impersonation, forgery, and use of forged electronic records, along with provisions of the Information Technology Act. Investigations are ongoing.
