In a significant blow to international cybercrime, Jhajjar Police have dismantled a fake call centre operation that defrauded US citizens under the guise of providing technical support services. Eighteen people from across six Indian states were arrested in connection with the elaborate scam.
Rajshree Singh, Commissioner of Police, confirmed that the cyber crime unit raided a flat in a Bahadurgarh housing society following a tip-off, revealing a sophisticated operation targeting foreign nationals.
“In the US, victims would search for customer support numbers on Google for services like Netflix, Amazon, or antivirus software,” Singh explained. “The gang had manipulated online search results so that calls were redirected to their fake call centre. Once connected, they impersonated support agents and convinced callers to pay large sums in US dollars for fake or unnecessary services.”
The accused offered fake help with login issues, software glitches, and pop-up alerts, exploiting tech-related panic to demand exorbitant fees — all without delivering any actual service.
The call centre reportedly operated like a formal company, with salaries between Rs40,000 and Rs50,000 per month for the operators.
Among the 18 arrested are:
From Delhi: Naifi Arslan, Fahad Khan, Raju Kanwal, Mayank alias Aric, Pulkit Sharma, Pankaj Chawla, Rahul Chawla, Ashutosh, and Sunny
From Uttar Pradesh: Abhiney Raj, Mohammad Zoheb, Samar Khan, and Raman
From Punjab: Daman Chandra and Rajeev Sonkar
From Uttarakhand: Gaurav Kumar
From Rajasthan: Chetan Singh
From Haryana: Dhruv Mongre
All suspects were presented in court on Thursday. Five key accused — Naifi Arslan, Fahad Khan, Raju Kanwal, Mayank, and Pulkit Sharma — were remanded to five days of police custody for further interrogation. The remaining 13 were sent to judicial custody.
Commissioner Rajshree Singh stated that more revelations about the racket are expected during the ongoing investigation.
